Claims Administration

Our Claims team has quality technical expertise in house and years of experience that deals with a variety of complicated to minor claims. Our goal is to minimize the impact of any claim on your business.
We work as team to fully comprehend your circumstances in depth. Further our claim handlers are permitted to conduct decisions that enable us to deliver a service which entails to be flexible and approachable to our consumers.
Our key is a clear communication approach that allows our team to connect with our consumers. Informing our consumers throughout the process to avoid any conflict of interest.
We believe in attaining the best for our clients with the support of our expert panel of suppliers and team that share GPW ethos and approach of being customer centric.

Claims Administration Standards

Accepted – In case your claim is accepted, the insurance company will send you the settlement letter mentioning the disbursed amount and the reasons along with the cheque.
Rejected – A rejection letter will be sent by the company, with the details of the rejection grounds as per terms and conditions of the policy. A rejected claim can be disputed by the proposer of the policy.
Queried – In case additional documents to back your claim are needed, the company will send you a query letter with the list of documents required. Failure to provide these within a given duration can lead to closure of the claim. Claim closure is, however, not claim rejection and can be reopened upon submission of necessary documents.